Shipping Policy
Shipping Policy
1. Delivery Areas and Deadlines
1.1. We ship throughout Europe, ensuring that products arrive at their destination safely and within the stipulated deadlines.
1.2. The estimated delivery time varies between 5 and 10 business days , depending on the destination and the carrier selected.
1.3. Delivery times are calculated from the date of payment confirmation and may be affected by holidays, periods of high demand and other external factors.
2. Shipping Costs
2.1. The shipping cost will be calculated automatically at the time of purchase completion, based on the following criteria:
- Order destination;
- Weight and dimensions of the product(s);
- Shipping method selected.
2.2. The final amount will be presented before the purchase is completed, ensuring transparency to the customer.
3. Delays and External Factors
3.1. Although we undertake to meet the indicated deadlines, delays may occur due to unforeseen circumstances, such as:
- Adverse weather conditions;
- Strikes or logistical disruptions;
- Customs processes in certain countries;
- Other situations beyond our control.
3.2. In the event of a significant delay, we advise the customer to contact our support team for detailed information on the status of their order.
4. Order Tracking
4.1. Once the order is shipped, the customer will receive an email with the tracking code and a link to track the delivery in real time.
4.2. Tracking will be done through the website of the carrier responsible for shipping.
4.3. If the customer does not receive the tracking code within the stipulated period, they must contact us so that we can provide the necessary information.
5. Receiving the Order
5.1. The customer is responsible for providing a correct and accessible address for delivery.
5.2. Upon receipt, we recommend that the customer check the condition of the order. If there is any visible damage to the packaging or signs of tampering, please refuse the order and notify us immediately.
5.3. If the order is returned to the origin due to an error in the address provided or absence of the recipient, reshipment will be subject to the payment of new shipping costs.
6. Contact Support
For any questions or clarifications regarding shipping, please contact us via email: [geral@divinearoma.online]